Core Customer Experience Problem:
Inconsistent and/or negative customer touchpoints inhibit the ability to get and keep desired customers and employees, negatively impacting financial metrics.
We solve this problem.
Typical Initial Engagements:
For information on the type of engagements clients typically start with, click here.
Get & Keep More Customers, Touchpoint by Touchpoint, foreword by renowned thought-leaders Peppers & Rogers. This “how to” book is set to revolutionize how organizations approach and benefit from Customer Experience Management. Click the cover for more information in a new window.
Relevant & Timely Info to Your Inbox
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Resources to aid your Customer Experience Management Understanding and Efforts
Click the images or video titles below to view Hank Brigman's Video TOUCHPOiNTER Series of the ten basic questions he receives on Customer Experience Management (CEM) and touchpoints. Subscribe to receive the TOUCHPOiNTER eNewsletter in the form at the bottom.
Click on the titles to view your resources of choice. To stay on top of the resources developed by Hank Brigman, sign up for his "Touchpointer" newsletter.
Hank Brigman Bio: One-page summary of William Henry "Hank" Brigman's carreer.
Hank Brigman One Sheet: Need a dynamic customer experience speaker for your next event?