Core Customer Experience Problem:

Inconsistent and/or negative customer touchpoints inhibit the ability to get and keep desired customers and employees, negatively impacting financial metrics.

We solve this problem.

Typical Initial Engagements:

For information on the type of engagements clients typically start with, click here.



Get & Keep More Customers, Touchpoint by Touchpoint, foreword by renowned thought-leaders Peppers & Rogers. This “how to” book is set to revolutionize how organizations approach and benefit from Customer Experience Management. Click the cover for more information in a new window.

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Each interaction – communication, physical, human and sensory – with and within your organization. Source: Hank Brigman, President and the first to define touchpoint on Wikipedia
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Hands-On Agents of Rapid Change

We will quickly help you differentiate and build a defendable competitive advantage, touchpoint by touchpoint.
To Your Customers, You Are Your Touchpoints,”  
Hank Brigman, President & TOUCHPOiNT Strategist, author TOUCHPOiNT POWER!
ROI-newWe are passionate hands-on builders working with a sense of urgency to help you differentiate and build a defendable competitive advantage, touchpoint by touchpoint.
To us it’s not about having a few good or great touchpoints, but having them work seamlessly together along the holistic customer journey. Each touchpoint must to be based on what the customer wants to accomplish, the Identity you want to perpetuate, and the strategy you want to achieve.
Delivering quantifiable benefits 
Our methodologies and tools are laser focused on helping you immediately realize the benefits of improved customer-centricity, and quantify the results:
  • Lower cost of customer and employee acquisition
  • Greater customer and employee satisfaction, loyalty and retention
  • Improved revenue and margins

Immediate and positive impact – not grandiose strategies never to see the light of day

We are a boutique consultancy of hands-on experts across customer experience management, identity/branding and research. We work globally with select clients to build the strategic and sustainable changes in touchpoints that make customers vocal promoters, competitors envious, and business results improve.

We typically work concurrently on both strategy and implementation. In other words, we make immediate and positive impact while laying a foundation for strategic and long-term success.

Contact us today to start the discussion on how we can help you immediately improve customer touchpoints, and reap the rewards.

+1 904.466.1805

Or click here to see if your problem/opportunity is accurately described in About You
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