Core Customer Experience Problem:

Inconsistent and/or negative customer touchpoints inhibit the ability to get and keep desired customers and employees, negatively impacting financial metrics.

We solve this problem.

Typical Initial Engagements:

For information on the type of engagements clients typically start with, click here.



Get & Keep More Customers, Touchpoint by Touchpoint, foreword by renowned thought-leaders Peppers & Rogers. This “how to” book is set to revolutionize how organizations approach and benefit from Customer Experience Management. Click the cover for more information in a new window.

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Each interaction – communication, physical, human and sensory – with and within your organization. Source: Hank Brigman, President and the first to define touchpoint on Wikipedia
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We Are: At Your Service

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We absolutely love this stuff and truly welcome your inquiries and questions. If we aren’t the best ones to help you with your questions or situation, we will endeavor to steer you to relevant resources.

email: This e-mail address is being protected from spambots. You need JavaScript enabled to view it

Phone: 904.466.1805

Follow Hank Brigman, President and TOUCHPOiNT Strategist on Twitter: @TouchpointGuru

For information on Hank Brigman speaking at your next event: or call 415.515.6391


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