Core Customer Experience Problem:

Inconsistent and/or negative customer touchpoints inhibit the ability to get and keep desired customers and employees, negatively impacting financial metrics.

We solve this problem.

Typical Initial Engagements:

For information on the type of engagements clients typically start with, click here.



Get & Keep More Customers, Touchpoint by Touchpoint, foreword by renowned thought-leaders Peppers & Rogers. This “how to” book is set to revolutionize how organizations approach and benefit from Customer Experience Management. Click the cover for more information in a new window.

Relevant & Timely Info to Your Inbox

Subscribe to our TOUCHPOiNTER newsletter of tips, tricks and secrets from the front lines of Customer Experience Management.

We hate spam and respect your privacy. Here’s our privacy policy – as dry as the lawyer that developed it.


Each interaction – communication, physical, human and sensory – with and within your organization. Source: Hank Brigman, President and the first to define touchpoint on Wikipedia
PDF Print E-mail

Rapid Change

ROI-new2What do you want to accomplish?
Your results depend on your desired state. Do you want to:
  • Address a specific customer experience problem/opportunity
  • Differentiate
  • Build a defendable competitive advantage
  • Lower the cost of customer and employee acquisition
  • Enjoy greater customer and employee satisfaction, loyalty and retention
  • Improve margins
Is it all of the above?
loyal2Build the case or make the strategic move?
Do you need to build early wins and make the case for a more strategic move? Or, are you ready to tackle making a cultural change – to build a customer-centric culture that differentiates and establishes a defendable competitive advantage?
We have generated significant, impressive and quantifiable results in our work with organizations small and large, including with many in the Fortune 100.
To further explore your opportunities and how to quickly achieve your desired state, visit About You/Problem-Desired State. For information on specific results we have generated or for more information, just give us a call:


RocketTheme Joomla Templates